Windows & Doors Frequently Asked Questions

What are impact windows and doors?

Impact products are designed to protect against extreme weather, would-be intruders, outside noises, and much more. Although debris may crack the glass, impact doors and windows are built with a durable interlayer that helps prevent destructive elements from entering your home. Specifically, if the glass breaks, the shattered pieces adhere to a strong, clear interlayer.

What are the year-round benefits of impact windows?

Impact windows offer many benefits beyond storm protection. They can also help deter intruders, minimize outside noise, increase energy efficiency, and potentially save you money.

How do impact windows increase home security?

Impact windows create another barrier of home security against intruders. In 23% of break-ins, the first-floor window is the entry point*. Even if struck or damaged, the shatter-resistant glass used for impact windows and doors will stay securely within the frame, leaving no opening for burglars. 63% of owners of impact resistant windows say they are never or rarely concerned about intruders**.

Are impact windows worth the cost?

Impact windows deliver superior protection from hurricanes and extreme weather — and priceless peace of mind. When a storm hits, you’ll know you’re already protected. With PGT’s vinyl window and door lines, options like low-E coatings, glass tints, and argon glass can help you achieve ENERGY STAR® ratings and potentially see substantial savings on heating and cooling costs. Additionally, impact resistant windows can qualify homeowners for insurance premium discounts and local rebate programs if available.

How do impact windows and doors help minimize sound disturbances?

Impact windows and doors absorb sound rather than transmit it, reducing everyday noises, like thunder, lawnmowers, airplanes, barking dogs, and traffic. Although impact windows aren’t considered soundproof windows, they can help make your home significantly quieter.

Is it mandatory to have impact windows at my home?

Hurricane-prone regions throughout Florida are considered “wind-borne debris territories.” In these zones, shutters, plywood, or impact products are required for residential remodels and new construction. Miami-Dade and Broward counties have the most stringent codes in the United States and require even more protection. If you are unsure about the building codes in your area, an authorized impact dealer can help you.

Why should I choose PGT impact windows and doors?

At PGT, we don’t just build exceptional hurricane windows and doors. We lead the industry when it comes to safety and innovation. Following the historic Hurricane Andrew in 1992, we helped write many of the most rigorous impact code requirements in the world. We also hold the most Miami-Dade certifications in the industry. Headquartered right here in the heart of hurricane activity in North Venice, Florida, we custom manufacture windows and doors to deliver beautiful, durable products that protect your family.

Where do I buy impact windows and doors?

Impact-resistant windows and doors come in many styles and sizes — some manufacturers, like us, will even customize non-standard sizes to fit your project. You can find an authorized impact window dealer near you by visiting our dealer locator.

What is the return on investment for impact windows and doors?

Upgrading your home’s windows and doors is one of the best investments you can make, especially if you live in a hurricane-prone region. Current estimates show up to an 86% ROI*** on impact window installations.

Will impact windows and doors help me save on insurance?

If all of your home’s openings are protected by impact resistant windows and doors, you could qualify for a lower insurance premium and even local rebate programs in some areas. Check with your insurance carrier for more information on available discounts.

How much do impact windows and doors cost?

Our impact windows and doors come in a wide variety of shapes, sizes, and with many different features. All of these factors contribute to your overall investment. We sell exclusively through our dealer network, and one of our authorized partners can help you find the solution that suits you and your home best.

What are the differences between aluminum and vinyl frames?

Our aluminum products provide strength and protection with a contemporary style for both new construction and replacement window projects. Our aluminum frames are mechanically fastened at the corners for added strength, and use corrosion resistant hardware for enhanced durability. Our aluminum frames are common in southern Florida, and are built to withstand the strongest storms to keep your family safe.

Our vinyl products deliver a clean look that requires little to no maintenance. Because vinyl is resistant to environmental factors without sacrificing strength, you can be confident that your windows and doors will provide long-lasting protection from severe storms, potential intruders, or other outside dangers. Vinyl is also resistant to salt corrosion, so it’s ideal in coastal areas. Vinyl windows can also deliver significant energy savings due to their insulating qualities. We are pleased to offer many ENERGY STAR® rated window and door configurations.

Where can I find warranty information or register my products?

With PGT, you can rest assured that you’re receiving one of the best warranties in the industry. You can find and print warranty information, or register your products online by visiting our Warranty page.

How do I clean and maintain my windows and doors?

Our windows and doors are designed to be low maintenance. In most environments, a quick yearly cleaning and occasional care will keep your products looking and functioning like new.

For more information, click below for Care and Maintenance best practices.

Homeowners Guide: Care and Maintenance

* Reader’s Digest, “7 Sneaky Ways Burglars Can Break into Your House”
** John Burns Real Estate Consulting LLC, September 2020
*** HomeAdvisor Cost Survey:

Crystal Care Premium Frequently Asked Questions

South Florida Windows & Doors has all of the warranty and claim submission information for the Crystal Care Premium Warranty program.
Here are answers to a few common questions about the program:

I purchased PGT Innovations products for my residence. How do I know whether the Crystal Care Premium Warranty covers the products installed in my home?

Visit your Dealer’s website and navigate to the Crystal Care Premium Warranty page. You will find all the necessary information on the warranty and which products it covers there.

How do I submit a claim?

Please contact your dealer to make a warranty claim. To simplify this process, please have your Sales Order information ready.

What information will I need to file a claim?

To expedite the claim process, please have the name of your Dealer and/or Installer, and provide your name, address, and Sales Order number.

Is the Crystal Care Premium Warranty transferable?

Yes, transferability is included with the Crystal Care Premium Warranty for eligible products.

Does the Crystal Care Premium Warranty cover glass breakage?

Yes, both accidental and hurricane glass breakage are covered by the Crystal Care Premium Warranty for eligible products.

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